Overview
Shadow Eats (“we”, “us”) operates this website at shadoweats.in to offer menu engineering, virtual brand, design & tech and 1:1 restaurant consulting services. This policy explains what information we collect through this website, why we collect it, and how you can reach us about it.
We are based in Hisar, Haryana, India, and this policy is written for visitors to this website specifically — not for our staff or franchise operations systems, which are covered by separate internal agreements.
Information we collect
The only personal information this website asks you for is what you choose to submit through our enquiry form on the Contact page. That form collects:
- Your name
- Your phone number
- Your email address (optional)
- Your city
- Which service you're interested in (franchise, consulting or design)
- Any message or additional details you choose to add
We do not ask for or collect payment details, passwords, or government ID numbers anywhere on this website.
How we use your information
We use the details you submit through the enquiry form to:
- Respond to your enquiry and route it to the right team (consulting, franchise, or design & tech)
- Contact you by phone, email or WhatsApp about the service you asked about
- Keep a basic record of enquiries so our team isn't working from memory
Our servers, like any website's, log basic technical information (such as IP address and request timing) for a short window purely to prevent spam and abuse of the enquiry form — for example, to stop the same form being submitted dozens of times in a minute. We do not use this for advertising or build behavioural profiles from it.
Data retention
We keep enquiry records for as long as reasonably useful for our business relationship with you — for example, so our team has context if you follow up later. If you'd like your details removed sooner, contact us using the details below and we'll action it.
Your rights
You can ask us at any time to tell you what information we hold about you, correct anything that's wrong, or delete your details from our records. Write to us using the contact details below and we'll respond as soon as we can.
Children's privacy
This website is intended for restaurant owners, operators and business partners. It is not directed at children, and we do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time as our website or services change. The “Last updated” date at the top of this page will always reflect the latest version.
Contact us
If you have any questions about this policy or how we handle your information, reach us at:
- Email: shadoweatsindia@gmail.com
- Phone: +91 9554824365
- Address: Dss - 79 Near Lemon Tree Hotel, Lajpat Nagar Hisar Haryana 125001